Ebay/PayPal
Partial Laptop Refund Taken Back, Discount Credit Offered Instead

I received an unsolicited offer of a 10% discount from eBay while shopping for laptops. After receiving a reminder of the expiration a week later, I decided to start bidding on laptops and won the second item. During the payment process, I used the 10% discount from eBay. The laptop I received was not as described, and the seller agreed, offering a 10% refund to offset the error. The seller refunded the agreed amount into my PayPal account, and before I even knew the money was there, eBay took it from my account.

After several emails and phone calls, with PayPal saying they were following the seller's direction and the seller saying this was not true, eBay said they were "restoring" their 10% discount and I could reuse it on "another" purchase. This is stealing in my opinion. The money was restitution for an item not delivered as promised. eBay did not notify me or even admit they had taken the money. Stealing is stealing no matter who makes their own rules.

Company: Ebay/PayPal
Country: USA

  <     >