HMS Movies
Illegal Charges

We all need to file with our credit cards, banks, and the better business bureau!!! I already did.

I ordered a movie online from this company back in May. I did read the fine print and the terms of use for the company online. Much to my surprise, theyenrolled me in a membership. I never agreed to this, nor to the automatic payment deduction from my credit card. When I noticed the charges, I called their hotline. The representative gave me the name Freddie Bascua, which I am sure is fake, and refused to give me an employee number or any other way to identify her. She claimed her supervisors name was Paolo Tajon. I was on the phone for an hour! She refused to give me a refund and stated I purchased the membership when I purchased the movie. I did not, as stated above. She refused to let me speak to a manager or supervisor claiming that they were on another line with another customer. She also stated that they would just tell me the same thing she stated. When I threatened legal action she proceeded to give me one month's refund but nothing more. She still refused to let me speak to anyone else. After all this time, about an hour, I gave up. I only have a cell phone so it was costing me precious minutes, not to mention my personal time! This company has been complained about numerous times on http://usashameboard.com and on / link removed / There was even an option on the checkout screen to buy without membership, which I did check, but still received charges.

Company: HMS Movies
Country: USA
Site: hotmoviesale.com

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