EMusic
Fraudulent Charges

I attempted to download free trial from Pizza Hut, but was unsuccessful... Unable to even log in... So I gave up... Then, a few weeks later, charges for monthly subscription show up on my bill... 11.99 per month. I called their 800# from the website... Got an answer (offshore customer service with thick accent and bad connection)."Lola" told me that they have a "No Refund Policy"... I insisted upon speaking ot manager... Told "they are all in a meeting, call back in an hour"... I continued to insist upon satisfaction and credits... Threatened Better Business Bureau and contesting charges with VISA. "Lola" finally made an "exception" and credited the charges and canceled subscription. I'll see if the credit properly hits the billing. Be pushy and peristent!

Company: EMusic
Country: USA
State: Pennsylvania
Site: emusic.com

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