EMusic
Unauthorized charges
- 02-25-2009
- 40
My new Toshiba laptop came with a free trial of emusic.com with one free book download and 50 songs. The monthly subscription rate after 14 days was $9.99 plus excess downloads.
They stated that I had unlimited downloads of the same book or song for the period. However when I queried the $9.99 charge on my statement at the bank, they claimed I downloaded twice the books of the same name. I only had one successful download of the book.
I canceled the subscription prior to the end of the 14 days. They said they would refund the $9.99. Now two weeks later they are claiming the I failed to cancel and that the charge is for the subscription, even though the charge to my account predated the end of the free period.
Company: EMusic
Country: USA
Site: emusic.com