PayPal
Seller funds of $11,999.69 frozen and account suspended

On 11/29/07, after we listed 2 very successful products on eBay starting 10/28 as user cooldeals2go and generated over 24,000.00 in sales over a four-week period, PayPal, Inc. restricted access to our funds, so we cannot transfer $11,999.69 USD in funds to our bank account. PayPal also had eBay close/suspend our account cooldeals2go.

We were not selling any illegal items. Our products were downloadable from the Internet and did not break any copyright laws.

Before 11/15, we notified PayPal, Inc. by phone to expect an increase in sales, so they would be told what we were selling. We also own www.hostitplanet.com and reconfirmed our sales with them. Therefore we felt we had notified them clearly. We bought an automobile and paid with our PayPal, Inc. credit card, and some services were also paid for before they blocked access to our funds. They have blocked any payment from being sent out, so we risk losing our vehicle and our reputation as citizens in our area. The restriction has also caused eBay to suspend our account, which means losing an estimated $3,000.00 in sales per day and the inability to send products to our customers totaling around $2,500.00. We contacted PayPal, Inc. 8 times in a two-day period after they restricted us, and we supplied all requested information, which we can verify we sent.

Via screenshots of the items we submitted, we also have some disputes from October that PayPal, Inc. has neglected to deal with for over a month.

Now they have deemed us a problem. We have been with them for three years! But, people, read their terms of service: they can do what they want with your money. PayPal issues and problems.

Company: PayPal
Country: USA
Site: paypal.com

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