Time Warner Cable
Do supervisors really exist there? - contacting customer service

Called TWC 207-253-2222 this morning at 11:00, wanted to cancel my services and asked for a supervisor to see if they had any incentives or retention plans to offer first. Was on hold for 95 minutes - yes, I meant 95 minutes, 1 hr and 35 minutes until my phone battery gave out. During this time I sent two online chat requests. As soon as I mentioned my disappointment about my phone experience, I was told I was going to be passed to the "concerned department" Then - as I was on the phone - i was on hold with the online support dept also.
Really - does anyone there think this is acceptable customer service? I want to cancel due to constant troubles with my cable box and the fact that the wait time are simply unrealistic when calling for assistance.

Company: Time Warner Cable
Country: USA

  <     >