Time Warner Cable
Customer Service Complete Failure

As a former C.F.O. Of Union Bank Switzerland, I believe I have some pragmatic experience in delivering quality customer service to our global clients. My experiences with Time Warner,
in so far as installing a cable connection has proven that it is possible to provide the worst possible ecustomer experience due to their

Nefarious franchising techniques; should
you wish to complain, you must first discover through the F.C.C., what franchising authority is responsible for a specific area; given that I live reside in Queens, I pursued that detective investigation. I will assume that Tine Warner has constructed this labor intensive method of filing complaints, just in the hope that you simply give up in locating responsible parties, and filing legimitate complaints. My complaint can be best summed up as, Time Warner wastes more time in dealing with problems without recognizibg they are the problem.
Having ordered promised cable installation January 9, No SHOW,
January 11, NO SHOW, and January 13, again a " a NO Show", I find it quite amazing that the F.C.C. Sits idly by, not caring for the public good,
and insuring quality service for services rendered. The very proof that Time warner could care less for the consumer is that every no show that our supposed installation should have taken place, was not even graced with a Supervisors Call to our home indicating a problem that was not within their power to correct, or just explaining that they had a shortage of personnel; no, they never called when the installation scheduled for 11A.M.-
2PM came and went; they are so inept at comprehending customer service, which is the future of increasing revenues; moreover, their failure at not even calling our home, advising us of a delay, is after all, an insult to the intelligence of Time Warner customers.
Indeed they control a regional area, but technology changes, and in the future, a Company with creative technology and a desire to provide excellent service, will come forth, and end the domain of one of the worst run corporate entities in America.
Elvira Foldes and Greg Warren
efoldes@gmail.com

Company: Time Warner Cable
Country: USA

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