Boingo Wireless
Monthly Charge When I Purchased 24 hour access - Boingo AsYouGo

I was stuck in an airport in Chicago for 8 hours so I purchased what Boingo called 24 hour access to the internet. I paid the $9.95 (already over charged for only 24 hour access) then thought nothing else of it since what I was paying for was labeled as one day use. Now, three months later, I noticed a weird $9.95 bill. I checked the month before and it also had the same bill. Turns out Boingo has been billing me $9.95 per month since I purchased the 24 hour usage.

I have NEVER used boingo besides the day at the airport. It was a struggle to recover my login info because there is no way to recover your user name, so when I finally remembered what I entered, the only way to get your password is if you enter the billing address and last 4 digits of your credit card. THEN when you finally do cancel it tells you that it will take effect at the end of the billing cycle. So I will be billed, yet again, for a service I only used once. The total cost of ONE day's use of the internet is $39.80.

The business is a scam, I can't believe the airports allow them to function the way they currently are. IF they want to bill me monthly for something they frame as a one time use, there should be at the very least a curtsey email telling me that I will be billed for something I did not ask for so I can cancel in time.

Company: Boingo Wireless
Country: USA

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