Franklin Covey
PlanPlus Online Watch out! Bought it, never able to access it and no tech support!

I was excited to see that I could use the Franklin Planner PlanPlus Online from my home computer, my iPhone and that my spouse could view it too. So I purchased it for $14.95 per month. I accessed it for about 20 minutes - they charged my credit card, then suddenly the system said it had "timed out" and then when I tried to re-enter my username and password it wouldn't work! So I went to my e-mail and there was never a confirmation e-mail sent apparently. So I contact the 24 hr advertised tech support and wait 2 days... No response... So I try again. And then hrs later I get an automated reply saying that Tech Support no longer works through this link and to try another link which they sent in the e-mail. So I go to that and click on the billing one and send in my problem and complaint - and guess what? Two days later... No response! And by the way, the links they sent led to tech support pages that appeared to be unfinished. This is a professional company? They don't give me the product I purchase, nor a receipt, and they advertise tech support that doesn't exist? It's like it's not real... But it was the Franklin Planner site so it had to be... Buyer beware!!

Company: Franklin Covey
Country: USA
Site: fcorgp.com

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