Comcast
Broken Promise of Free Showtime Trial After HBO Trial

Comcast has terrible customer service. They are a bunch of liars. When we signed up we weren't sure if we wanted HBO or Showtime. The man who set everything up for us over the phone said he would give us a free three month trial of HBO and if we didn't like it they would be happy to give us a free trial of Showtime to see if we liked that any better. He said it would be no problem that they do it everyday. It has been two months and we decided to switch.

When my husband called they said they couldn't do it. I called back the next day to explain the situation and at first the lady says sure we can do it for you. Then she looks and sees that we already talked to someone else that said no so there was nothing she could do. I was not allowed to talked to a supervisor because the lady from the day before put in the notes she asked a supervisor and they said no (she certainly did not talk to one while my husband was on the phone with her). Do not trust any promises Comcast makes to you. They are liars. If we hadn't just paid the HUGE activation fees we would probably switch providers.

Company: Comcast
Country: USA

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