Comcast
Terrible customer service

I called and cancelled my service with Comcast. The person I talked to on that day told me my next and last bill is going to be 27 dollars and then... Guess what??? They took out 116 dollars out of my account and totally took advantage of auto pay. I called and talked to a guy and he said I should get a cheque in 3 to 4 weeks. For the difference, and then I called back. A lady picked up the phone, She said she said they had scheduled to mail out my cheque for 62 dollars. And I am thinking 116-27=62?? I don't think so. It should be 89 dollars. She said no you owe 59 dollars. Umm... And I am thinking why didn't the guy told me that a week and a half ago. And the guy who I talked to this morning. Why didn't they say anything??? Is it my fault that they gave me the amount and made my budget around it??? It’s their fault. They need to better train their staffs. God!!! I live on pay check to paycheck. And the Supervisor even said she can't do anything about it... When my friend is paying 20 dollars with HBO on demand and everything and I have always paid 89 dollars each month for to get what he was getting for 20... Comcast is a * up company!!! Comcast *!!!

Company: Comcast
Country: USA
Site: comcast.com

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