Fair Point Communications
Despicable Service

In May a named Reasonable Indicate tell them of my purpose of ending my support (telephone and Web) by porting my telephone number to some other organization and required to maintain fundamental point before porting was finished. The client support technology within the Web section of it persuade me to remain with Reasonable Stage Web by providing mean discount easily remain for 1 5 years and that I decided. Therefore, in those days I stated that I just desired to end the telephone and also have the amount ported to Vonage.

Our telephone with Vonage was operating ideal to call-out except that phone would not ring in when somebody named us. Therefore after awaiting times/months to determine if Vonage/Reasonable Stage completed the porting got tired of waiting and July 6th I named Vonage to criticism about phone not arriving through plus they explained that it had been since Reasonable Stage hadn't completed moving our quantity but they could be calling them. Simultaneously I obtained the telephone/Web statement from Reasonable Stage and observe that for that previous 2 weeks they'd been getting me for phone support. I contact them to regulate the statement. Wound up spending the statement anyways (till July 12). Vonage directed me a contact informing me that on July 20th the porting will be finished, about the 19th they contact me to I would like to realize that these were prepared for that porting however they could not identify their gear anymore which shock me since it hasbeen operating completely for months today. After I got home I came across there is not Web. Named Reasonable Stage plus they informed that anything was great within their finish, named Web tech-support plus they attempted to assist me and exposed a solution for fix, 21st nevertheless not Web, 50 units about the telephone (1 / 2 of the full time on-hold) to become informed that you will see Web after I got house since there is nothing wrong with my Web. Got house that evening after-work and after their workplace is shut and never Internet again (when there is no Web there's no telephone support possibly) therefore again about the cellphone with inadequate sign calling technology supportt to determine exactly what the issue was, after several dropped calls and two and half hours later fuming out-of disappointment to become informed that I'd a solution exposed however it was shut since I'd been disconnected and had a need to contact client solutions during business hours, it has been a deja vu each day for that previous 10 times. I've talked to more than 20 various individuals since this entire headache began and figured a few of the Reasonable Stage communications customer services repetition have really poor perspective, no idea about "customer solutions", no-follow on clientis grievances, the whole organization has inadequate connection among one another and within divisions, generally a headache of mess. The worst support.

Company: Fair Point Communications
Country: USA
State: Maine

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