Earthlink
Earthlink refuses to send promised rebate on router that I bought from them upon upgrading service.internet

Four months ago I upgraded my Earthlink service from just regular DSL to DSL with Home Networking. Part of the deal was that I would buy a router from the ISP and they would give me a rebate. A few weeks after making the order and witht the router not arriving I contacted Earthlink via their Chat service. They told me that I had never made the order. So I ordered the router again. Meanwhile, according to my credit card statement, I could see that Earthink was already charging me for the service that I could not use because they had not sent me the equipment that I needed to use the servive. The router finall arrived. Earthlink had advertised online when I made the original order, and still now 4 months later, that one could get a full rebate on the router. Something like $79.95. I sent in all the required paper work for the rebate. Then I got a notice saying that my equipment did not qualify for a rebate and to sign this form and send it back. I did so. Then I got on Chat service and they told me that thet were straightening the problem out and I would get the rebate. No rebate came. I got another form saying that the equipment did not qualify. I got on Chat again and they asked that I fill out the application "one more time" and send it in. I did. No rebate came. I just got off the phone with somebody in India, I think, who assures me that my rebate will be coming in about 6 weeks. I doubt that this will happen.

It is now June. I have been wasting my time on this since February. Not a good company but it is a pain to change ISPs. They will keep charging you on your credit card soemtimes until you get credit card company to shut them off. ISPs are notorious for this.

Company: Earthlink
Country: USA
Site: earthlink.net

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