Autorevo
Auto Revo Stole $199 Straight From my Account!
- 05-23-2012
- 27
At the first of 2012 I started a 3 month trial with Auto Revo. I paid $300 to have them build us a web site. Part of the deal was you got the first 3 months free. The service was not for us. It did nothing but cause problems. So we went back to to our old system. And completely forgot about their service. The 3 moth trial period was up somewhere around April 4 or 5 at which time auto revo charge my account $199.
That same day I called and stated that I had been advised by the sales rep that if I called once the trial period was up I could cancel the service and get a refund. The rep I talked to agreed and stated that I would receive a a full refund within 20 days. Which was how long it took to close everything and issue the refund.
Today, May 7, was the first time since the call I made on the first of April that I could get anyone to call me back. At which time Amy Litzel called and informed me that she will not be issuing me a refund because she didn't see that she had to. I explained again that I was told that I would be given a full refund because I did not use the service AT ALL for the month of April which was the month I was charged for.
She refused, informing me I didn't know how to run my business or mange my finances and that she had a signed contacted stating I must submit a cancellation notice in writing within 30 days to cancel the service. I asked her how it was I was able to call and cancel the service over the phone then "which is how I was told in the beginning to do it" she said she didn't know and it was not going to be accepted so I was not going to get a refund.
So then I asked her to prove to me that she had a signed contact, because I didn't remembering signing anything but website design approvals. She sends me the contact, and just as I had thought, I had NOT signed it. It was signed by someone who does not, and has not ever worked for our company.
Company: Autorevo
Country: USA
Address: 7920 Belt Line Rd # 450
Phone: 9727158600
Site: autorevo.com