Aol
Ripoff

I was a customer of AOL for over 3 years. When I upgraded to 9.0 I started having problems being knocked off regularly. I notified them of the problem and worked with several Technical advisors.

Finally after approximately 4 or 5 months I finally talked to a Jessica telling her I wanted to cancel AOL. She natuarly did not want me to cancel. She offered me AOL Broadband free until August 24. Then she said I would be charged $14.95 per month.

I did not really trust her since I had heard that AOL was nasty when you tried to cancel. So I checked my VISA account on July 27 and found that I had already been charged $14.95. I called and got a Mike who said that Their records showed July 24. He said he would cancel my account but I still had to pay the $14.95 for something I did not want. He gave me a ref. # 446010140354203.

However I still feel that I should not have been charged since I have a copy of the letter stating August 24 as the date I had to contact them and I called them on July 27. Even if I decide in the future that I would like to change providers again. I would not choose AOL nor will I recommend them to anyone. If I did not have a copy of the letter stating August 24 as the date I would not be as upset. But I feel that they lie and I feel that is not a good way to repay a good customer of 3 years.

If they pay me back my $14.95 I may feel different about them and will not bad mouth them to my friends. Also when Mike talked to me he said that if I had went back to 8.0 I could have solved my problem six months ago. Nice of them to let me know that the problem was in 9.0 after I had changed my provider.

Company: Aol
Country: USA
State: Arkansas
City: Jacksonville

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