DSL Extreme
Ikano Bait and switch tactic—ordered upgrade to 10Mb ADSL2, was set up with 6Mb despite canceling orde

After being a loyal and fairly happy customer for over seven years, I noticed that there were upgrade options available to my existing, ~$55/mo, 6Mb DSL plan. I was pre-qualified for an ADSL2 10Mb service, at a pricey ~$100/mo plus a non-refundable $200 installation fee. I proceeded with the order.

After two tech visits, they were not able to set up the 10Mb line and I was downgraded all the way to 6. I already had 6 with my much-cheaper legacy DSL so I called to cancel the order. They are now holding me responsible for installation fees, a month of 8Mb service which was never installed, and EARLY TERMINATION fees (my legacy DSL line was month-to-month).

They want me to pay for their inability to deliver? Really?!

Company: DSL Extreme
Country: USA
State: California
City: Chatsworth
Address: 21540 Plummer Street - Suite A
Phone: 8662438638
Site: dslextreme.com

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