Groupon.com
Unable to Buy Deals Because Billing Address Never Matches

I have yet to be able to make a purchase on this website. My first attempt was a couple months ago I tried twice to buy a getaway package and it said my billing address did not match my bank's records. On the second try about an hour later the deal was sold out so I tried for the other cabin and got the same message.

Today I have now made more than 8 attempts to buy a paintball package and am getting the same message every time and it NEVER updates my credit card info in my account. I have sent and received several emails from customer service. They started by telling me to do exactly what their CC update page tells you to. Then to update my browser or use a different browser. Tried both and both are the most current versions. Then said I must have a cookie problem. Soo I cleared cookies, cache and history in both browsers and restarted them and my computer. Still getting the same message that my billing address doesn't match bank records.

I have told them at least 3 times the problem is on their end. This has happened before and last time was a phone order. The problem is when a company uses a processing service that doesn't access new account information for verification. I just can't wait to hear what hoops they want me to jump through next.

Company: Groupon.com
Country: USA
Site: groupon.com

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