Magic Jack
Can't cancel annual fee - perpetually on hold by phone or online - want me to pay $38 to cancel fast

Magic Jack asks for a credit card and imposes an annual fee. The fee is about $30 a year. I used their hardware for making phone calls and found the setup requirements (a computer must be online at all times) did not justify the savings.

I decided to cancel the annual fee. I spent half an hour getting customer service phone numbers and waiting for a response. Ironically, the phone service recommended that customers use their online service. I did that. On my iPhone I have been waiting for 90 minutes for someone to answer my "LiveChat" with a "Liveperson".

Anyone thinking about buying a MagicJack should reconsider on the basis of the poor customer service. There is a technical service that promises quick response. I tried that and they don't answer questions unless you pay a starting fee for $38.

Company: Magic Jack
Country: USA
Phone: 5615949925
Site: magicjack.com

  <     >