Apple iTunes
Three iTunes Movies Never Downloaded, Refund Refused After 60 Days

I bought 3 movies from iTunes. Could not download them. Don't know
why. ITunes error for some reason. Tried many times, always error
messages. Then I got a new computer. Downloaded ITunes again. All my
stuff had been erased! It was an ordeal to get back all the music I had
lost. Then I tried talked with itunes customer service about the 3
movies I was never able to download and they said it was past the 60 day
limit on returns. Their hands were tied apparently. (Give me a break,
they can't issue a credit for 3 movies? They CAN'T? Get real). On top
of that, their continuous 'polite' e-mails are tiring because they are
not backed up with a real desire to do right by the customer. It's not
enough that they virtually monopolize the market. I wouldn't even mind
that, except for all the technical errors, non-user friendly interfaces
and lack of willingness to do right by the customer in such an obvious
case where they should just
refund me my money for movies I could
never download. Or give me a credit, I would even be happy with that.
Bad procedure itunes.

Company: Apple iTunes
Country: USA
Site: itunes.com

  <     >