Juno
Com poor service incorrect billing no help

I signed up for Juno platinum on May 12. My payment information was by bank draft. I was not having any problems until I tried to log on on May 18 when I got the message that my account was blocked due to their inability to access my bank information. I called to find out what was up.

I should have known something was up when the only way to get a live person was to go to the cancellation line. The person I spoke to said that all I had to do was re enter the information and it should do it. So I did. Nothing.

I called again and that person said that he was removing the block as we spoke and that as a sorry for the error they would give me a free month of service. Guess what, it wasn't changed. And my bank had a draft for a 3.00 returned check fee from Juno.

Called again and the very rude woman said that they had the bank transfer numbers that said that my bank paid the draft on the 12 and then reversed it on the 18. That I should talk to my bank and get their transfer numbers for the bank transfers. As Juno had not recieved any money and I had gotten a free month of service (?) that I wasn't entitled to.

I called my bank and spoke to two separate people at the two different branches about this. They have no record of any bank transfer of any money TO or From Juno but for the returned check fee charged on my bank account.
I called again and got a person who was helpful but at first said the same thing, that they had the transfer #'s and it was my banks fault. When I said that my bank had no record of ANY transaction to Juno she said that she would have to send it to "Corprate" to fix that is was their fault and would I like a free month of Juno? I was to expect a call from them regarding this matter.

Today I get a message that they can't access that account (?) and I need a credit or debit card. I call to find out why they can't access my account for payment but can access it for returned check fees.

I get the same thing as before, they have the access #'s etc, etc. And it is my banks fault. I want to speak to a supervisor and the guy said that it was a supervisor who looked at it. I want a # for "corprate" they don't give it to them he said? You don't have a number for the Head office? I said just cancel the thing I wasn't dealing with them again. I will have to because I want my three dollars back.

Company: Juno
Country: USA
Site: juno.com

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