Comcast
Shut Out of Email After Creating New Access Code

I am going to switch to SureWest, don’t know if it’s the best choice, but it is $100/mo cheaper than Comcast for the same stuff. The change will happen in a week. I never contacted Comcast about the change, but Surewest put in a request to take over the phone number. I talked with a Comcast Cust Svc Rep, and he told me I had to have a new access code, which he created and emailed to me. Then, without warning or explanation they shut me out of my email. I am still a paying customer.

I went through a chat session, since the gauntlet of “Press 1 for this” only gets you to someone who doesn’t speak English… but the chat person couldn’t help me without the code they emailed me and then shut off my account, so I couldn’t get it. After an hour, I was able to reset my password and get back into my email, only to find that the email confirmations from Surewest had been deleted from my email files, not in a folder or deleted files, just gone. I think that must be against the law. So, Comcast sucks.

Company: Comcast
Country: USA

  <     >