Soft unique
I ordered and paid for with credit card online an item # X12-51822. Received Item damaged. Cracked disc. Was promised replacement disc. Never received one. Company ingnores calls abt. This issu

I ordered, paid with credit card online, received ordered item damaged. Item, was a Windows XP upgrade. Disc arrived cracked. There was no hard case packaging, just a large bubble type envelope. I called the company about what do with the damaged Item, and was told, that they will send me a new Disc, don't have to send the damage disc back.

After waiting for several days, I called the company to find out where my replacement disc was. Answer was this time, the manager just left, we will call you back. Never happened. Called again, except this time the customer service was not available. Left a voice mail. Never heard from them.

Called again different time of the day, same thing, customer service not available at this time. OK called Sales instead, same girl that I talked to in customer service answered. Can't do anything, the manager is not here, will call you back. Never happened. Called again next day, this time I was told by same girl that the new disc is in the mail. Still waiting...

I recognize the girl's voice because of an either speech impediment or some unidentifiable accent. The item was only $ 55.00, but I don't like being taken for a sucker that's why I filed this complain. Thanks for your time, Oh I also sent them an e-mail addressed to them about this, you guessed, no response.

Company: Soft unique
Country: USA
State: California
City: Mission viejo
Address: 25839 marguarite pkwy #204
Phone: 13106843928
Site: softunique.com

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