Vodacom
Fraud

I have finally lost my patience with Vodacom. I use their 3G datacard service for my Business internet and email connection, and have continual problems with the service from Vodacom. Despite my connection reflecting HSDPA connection, it is impossible to maintain network connection, and it reflects a speed of only 50-200bps, making it impossible to even connect to the internet or download emails. Furthermore, network connection is 'dropped' as much as 10 times per hour.

I reported this problem to the Call centre on 11th August, again on 14th August and again 18th August. Each time, this problem has not been resolved, yet I see on their webite, that my logged queries are all reflecting a 'closed' status. I continue to have this daily problem and my business is suffering dramatically.

Interesting to note that on 21 August, there was a 15 hour power failure in my area, but as I have a generator, I was able to operate my laptop for that entire period. Amazingly, I experienced perfect connection and perfect speed on that day... Which I believe was due to 99% of network users in my area not being online and using Vodacom's network due to the power failure.

Company: Vodacom
Country: USA

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