MotherNature.com
Order placed over 2 months ago, no communication from company, items not received

I placed an order on September 21st with MotherNature.com after a hiatus of several years. Previously, I had been happy with their products and services.

Although they quickly charged my credit card for the entire amount of my order, it was not until one month later that I received 2 items from my order. One month is a long time in the world of internet shopping, but I had hope that the rest of my order would be filled. It is also highly unorthodox in the world of internet shopping to charge for items not shipped. I have paid for these unreceived items.

A week or two later after receiving the first 2 items and having not received any communication from the company, I sent an email inquiring about the remaining several items in my order. I received no response whatsoever.

Today, I sent another email, stating I would file a complaint with the Federal Trade Commission if I did not receive a response within 2 business days. Their site has an option to cancel the remaining part of the order, but my concern is that I will not be credited for those items, so I will wait for a response first.

I am a very savvy internet shopper, having placed my first online shopping order in 1996 with Amazon. I am careful and use only reputable companies. I guess I should have checked here first. My experience with MotherNature.com from several years ago was positive. All I can say is that their company must be going under, and I fear I will never see this order, nor receive a refund for the items. Over 2 months (10 weeks, I believe) to wait is ridiculous for standard items like soap, deodorant, and body care items.

I would not recommend ordering anything from this website unless you have money to burn.

Company: MotherNature.com
Country: USA
Site: mothernature.com

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