Comcast
Eight Calls Without Resolution After Moving, No Courtesy Offered

I've had a horrific experience with Comcast since I moved here. I called customer service 8 different times, kept getting transferred to people who couldn't help me. At one point I asked for a manager and was transferred to the Executive Office. I've been a prior customer with Comcast for 10 years. My faith in Comcast has been severely shaken. No one offered any additional services as a courtesy for my frustration.

I asked for Tru TV and travel channel but that was declined as you can't switch channels between packages. I find that hard to believe. I would really appreciate some sort of gesture from Comcast to make me feel better about the company as a whole. But as it stands, I am currently a detractor and will make my experience know to all my friends and associates. I would appreciate a reply from a manager or supervisor, or some one who actually has the ability to accommodate me.

Company: Comcast
Country: USA

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