Amazon
Seller Hit With A-to-Z Claim Over Shipped XM Radio

I sell stuff on Amazon. Nothing too serious, just a thing or two to get a bit of extra money, as cash is almost always tight for me. I've been doing this for a few years, and have never had and problems, until my last order that is. It all started when I sold an XM radio on the 31st of July. I went out and shipped it the next day, August 1st. Nothing was out of the ordinary yet, until less than two weeks later, I noticed I had an A-to-Z guarantee claim filed against me.

This was the first complaint I've ever had in my years as a seller on Amazon, so I quickly looked in to the matter to see how I could resolve it. The claim was filed under "Item not as described", which would imply that the customer had gotten the item, and that it was either defective, or that the item was something different than what I said I was selling. However, for the information on this matter, the buyer stated "My problem is I never received and seller won't respond.

Company: Amazon
Country: USA
Site: amazon.com

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