Microsoft
Support instructions crashed my computer, twice replaced, support denies responsibility

I bought a new computer in June. I have had to replace it twice.

I contacted PSS Support - RE: (rtcprod#004-195-985) CST145072626ID-mscom support, support @ microsoft.com. I begged them to dial in and see what was going on but they wouldn't. Instead, 3 times I received 3 kinds of instructions. With each instruction my computer got worse until I had to replace it. In the past year I have had to replace it twice.

Later I wrote to Microsoft and told them about what the support system has done to me. And they said, "We do not stand behind our support system." Also what is the problem when they give you a new program and then 10 critical patches? What is wrong with this picture?
Sincerely

Company: Microsoft
Country: USA
State: Washington

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