Comcast
I am a full-time student who lives in low-income housing. We are already living hand to mouth, and Comcast is taking advantage of us. Portland

I am a full-time student who lives in low-income housing. We are already living hand to mouth,
and Comcast is taking advantage of us.

Because they have a monopoly in our area, they are the only option for our internet service. We are comfortable with paying a meager amount for internet every month and have never needed to bundle or add on services.

Despite this being stated clearly every time I interact with Comcast, they love to bundle. It's their priority to bundle and upgrade. They send out teams of seemingly freelance representatives to hoodwink, upsell and barter people into services they don't want and can't afford to pay for.

At my old apartment, they sent a really filthy, sketchy old man into my place to install my basic internet. I had already negotiated with Comcast over the deals they were offering and knew exactly what I was
signing up for. The man kept suggesting I bundle or upgrade, and I kept asserting I was not interested. He installed my cable and signed me up for a more expensive package anyway. I had to have my boyfriend call and deal with their customer service who complains that "One hand doesn't
know what the other is doing."

At our current home, we were just fine with our internet service until Comcast began sending its minions
door-to-door with our personal billing information. We had two employees in two weeks show up asking for me by name and saying that they were making courtesy calls on behalf of the company. They stated that for what we were already paying, we might as well bundle for free basic cable, as that's now covered under new pricing. From what they were saying, we were able to have basic cable for no extra cost. Our bill might even go down a few dollars, they said.

They sent a technician out to our house without my consent to install the cable box.

Our bill has gone up $50, which is 100%.

We have called customer service to resolve the issue, and they say they're not responsible for their street team but they'll be happy to take our current payment while they discount the rate on our bill to undo the error. We made our usual payment and they sent us a bill for $200,
saying we are now past due. They are still charging us extra. Nothing has changed.

Today we will call to disconnect everything. It will be inconvenient for us to have to work from nearby cafes or on campus, but I'm tired of dealing with Comcast's convenient perspective on shady dealings.

Company: Comcast
Country: USA
Site: comcast.com

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