Localnet
Fraudulent Business Practices Sandpoint

When I signed up for Localnet internet services, I specifically stated that I was looking for wireless internet. The person that I spoke with on the phone said that they had wireless, so I agreed to sign up. After several hours with tech support, I was informed that I needed a cable plugged into my computer. The next day I sent an email requesting cancellation, and also reimbursement on my credit card. They cancelled my subscription all right, but did not reimburse me. I sent another email requesting reimbursement again. Neither times did I get a reply. I then went through the Better Business Bureau (BBB), but they still refused to give me a refund. I will certainly not go to court for the $24.95 that they owe me, but it is amazing to me that they won't give it back as a good business would.

I don't know if the person on the phone deliberately deceived me, or if she honestly thought she was telling the truth. The other employees of this business that I encountered, either through email or through the BBB, are certainly substandard. The reply they gave through the BBB was that they don't give refunds. This is certainly the response of a scoundrel who didn't even care that I was lied to when I signed up for the service. It is beyond belief that even if they had doubts about my claim that they wouldn't reimburse me the $24.95 to keep me from posting my complaints.

This is certainly a fraudulent company whose only interest is to get your money. There are many other complaints over the internet. Beware before you sign up with them.

Company: Localnet
Country: USA
Site: localnet.com

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