Time Warner Cable Co
Was negligent in securing my network

When the Time Warner employee set up my wireless service, he failed to secure it. Being a novice, I didn't know to ask about it.

Several months later, I had a message from McAfee informing me that there were 4 computers on my network, and only 2 were protected. I only have 2 computers. One of the names belonged to my next door neighbor.

I called Time Warner and they secured the network. Since then I have been sued for illegally downloading movies on the internet. On the date mentioned, I was not even in NYS.

In order to fight the lawsuit, I called Time Warner asking for paper copies of my internet files. After speaking to about 10 different people, I was told they could not give them to me without a subpoena. I stated that they were my files. The gentleman on the phone said, "if we give those to you, then that shows we were at fault."

I am being sued for $2500 and feel that Time Warner should be responsible for this because their employee was negligent.

Company: Time Warner Cable Co
Country: USA
State: New York
City: Rochester
Phone: 8007567956
Site: timewarnercable.com

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