Razor Servers
False advertising / Bait and switch / Dishonest

Bought a dedicated server from Razor servers (razorservers.com) in March when they offered free ipad2 after 3 months of payment. They advertised the offer on a popular web hosting forum http://www.webhostingtalk.com/showthread.php? T=1030347&highlight=razorservers.

I have made 6 payments so far and I am yet to get an iPad from them or even hear from them. They even changed their terms of the promotion twice after I got the server from them. They claim 24x7 support on their website but support tickets go unanswered for 7 days! I doubt if they have even a single intention of shipping the iPad they promised to any of their customers who fell for this bait. Apple estimated shipping date for iPad2 is 1 to 3 business days as of July 25.

The free offer is nothing but a false advertising. Their support is non-existent. Their WHT ad http://www.webhostingtalk.com/showthread.php? T=1030347&highlight=razorservers still mentions free ipad2 after 3 payments. I filed a complaint with FTC (FTC Complaint# 31724157) and will be filing a complaint with State Attorney General shortly.

This is how the conversation has gone so far. I have removed some bits to keep this short and relevant

Me: Apr/25 8:47: 49AM
How do I use the idrac to manage this server? Does it already have an IP
assigned? Also am I now eligible for the free ipad since I have paid 3 invoices?

Dave Drager (Razor servers staff): Apr/25 8:59: 58AM
The iPad offer is after 4 months of rental, so you are almost there! Let us
know after your 4th month.

John Zettlemoyer (Razor servers staff): Apr/25 6:03: 31PM
The iDrac's are only given out when a customer has lost access to the machine
and our support staff is not familiar with the program causing the issue.
The time alloted to the iDrac is also limited.

Me: May/25 9:09: 17AM
I think my 4th payment went out today. Am I eligible for the iPad now?

Matthew Kelly (Razor servers staff): May/26 2:22: 14PM
As soon as the July bill is paid we can get the ipad shipped. It was four
monthly payments at the normal rate.

Me: May/26 2:32: 21PM
You got to be kidding me. Its not what you advertised on WHT.

Xeon X3440
4 Physical Cores
8 Virtual Cores
8 GB DDR3 RAM
250 GB SATA II 7200 RPM
Dedicated 100 Mbps Connection
Secure, Remote Web Based Access through Dell's iDRAC 6 Enterprise
5 Usable IPs
Server Monitoring
Remote Power Reboot Port
$149.00 with NO SETUP FEE
Click here to ORDER NOW
FREE IPAD 2 AFTER THIRD MONTHS PAYMENT

Http://www.webhostingtalk.com/showthread.php? T=1030347&highlight=razorservers

Matthew Kelly (Razor servers staff): May/26 2:33: 47PM
Actually, that is a mistake on our part. It was updated to be four payments
for that server. Since it is not your fault we will go ahead and process the
order for you. Can you please provide a valid ship to address?

Me: May/26 3:48: 43PM
Thanks! Shipping address would be...
(shipping address hidden)

Me: Jun/24 7:01: 07AM (RECEIVED NO REPLY FOR THIS)
Do you have any order# or tracking information for this?

Me: Received on Jun/30 7:47: 27AM
Its been really a very disappointing experience with razor servers. Not because
of the network.infact you have a good network but you just didn't keep up
your words. Its been about 6 days and still no reply to my emails. I had every
intention to continue using your service however I am having 2nd thoughts on how
much I can trust and depend on razor. How about posting in your WHT post that
you cannot keep up your words and no ipad will be shipped and just refund all my
payments. I will take my business elsewhere.

Matthew Kelly (Razor servers staff): Jun/30 8:13: 49AM
Ipad deliveries from apple have been delayed by 2-3 weeks. As soon as we have
some information the shipping information I will let you know.

Me: Received on Jul/22 8:32: 51PM
Do you have any update on this?

Its been 7 days since I asked for the update and no response from them yet.

Note to future buyers: Research before you buy servers from them.

Company: Razor Servers
Country: USA
State: Pennsylvania
City: Philadelphia
Address: 401 N. Broad St. Suite 190
Site: razorservers.com

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