Razor Servers
RazorServers Read this before you orde

We started business with RazorServers a few months ago after speaking with I believe the company owner for quite awhile. We were interested in some servers and also the ability to resale servers. Matt, the representative we spoke with seemed very professional and helpful and always answered our questions promptly. We took on one lower-priced server just to get a feel for the network. After getting the business we were told to make our requests through their support system so that their 'employees' can handle things.

Let me tell you how that works. First, forget about the quick responses to your questions, it's not going to be quick anymore. We asked for an additional hard drive on our server and it was provided. The server had the hard drive installed but it wasn't showing in the system. We asked the support department to provide us with KVM/IP access since RazorServers claims to offer it to you, but they claimed that KVM wouldn't be available and that we had to partition the drive ourselves. It was determined that the drive wasn't active on the system and reported to RazorServers. The support team confirmed that the drive was not active and wanted to take the server down to investigate. During this course our server was taken down twice without notice and was later ruled to have a defective card. It took about a week and a half to finally have this issue resolved with them.

The service was always good, can't beat the connectivity but the customer service just isn't there, especially if your a reseller.

We still have service with them so a mod can confirm, RazorServers is making us wait until Monday to render a decision on what they are going to do with us. RazorServers knew from the very get-go that we were a tough client and chose to take our money anyhow. You can ask any company that we have filed charge backs against, we always win them.

Our entire problem with RazorServers isn't entirely based around a bad hard drive and slow noc responses, it's a mixture of both and how they handle issues. As a reseller your stuck in the middle of things if they aren't being handled promptly and counting on a company like RazorServers.com to have your back is going to put you in the poorhouse with alot of unhappy customers. Reverse DNS entries alone are a problem since they claim to offer DNS access, but strangely when requested we were told first the system wasn't in place for it, then we needed more ip's to have access so instead we had to wait several hours if not days just to have ptr entries done. Again, as a reseller is this acceptable for you? What do you tell your client that's asking you for an ptr, oh we have to wait on someone? If your looking at this company for anything, you might just wannna keep on looking, you'll be impressed with the sales conversations, then disappointed

Company: Razor Servers
Country: USA
State: Pennsylvania
City: Philadelphia
Address: 401 N. Broad St. Suite 190
Phone: 8777296777

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