Cricket Wireless
Abysmal Customer Service

After my initial month of wireless broadband service I was to present a PowerPoint presentation. It turns out that the wireless service was disconnected due to "non-payment" on my account. I had never received a bill. When I contacted the store and the "customer service" center they informed me that they do not send out bills. I asked how to pay a bill that I do not receive. They said that I needed to log into www.mycricket.com to retrieve my bill. I had also been told that a bill would come in my email. I spent a fair amount of time talking to both the store location (3337 W North Ave, Chicago, IL 60647 Phone 847-315-9770) and the customer service center (which I think was in India).

All they could tell me was what they cannot do. They repeated that they do not send out paper bills. When I asked how I can pay a bill that I do not receive they didnt have an answer. I also asked how I could get a receipt or proof of payment since this was a work related expense. He suggested that I go into the store monthly to pay my bill and that then I could get a paper receipt printed out. I stated that that did not seem like a good use of my time and that it wasn't something a customer should have to do. I told him that I planned to discontinue the service.By the way, at the store, the store manager was supposed to call me to give me a credit on my bill. That was over 2 months ago. Do you think he'll still call me?

This is absolutely the most abysmal customer service I have experienced in my life. Do not use Cricket Wireless.

Company: Cricket Wireless
Country: USA
State: Illinois
City: Chicago
Address: 3337 W North Ave
Phone: 8473159770

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