Silver Best Buy
No merchandise and no refund!

I ordered two rings from Silver Best Buy in April with free 2 days Fed Ex shipping because I spent $256. I never received the rings. After 10 days, I sent them an email asking for my merchandise. I never got a reply. So a few days later, I sent another email and this time, I put more information into the email. I did get a reply to that email and was told that they only had 1 ring and had tried to contact me but I wasn't responding. I knew right away that was bogus because I check my spam folder several times a day and I also have caller ID on my cell phone. They had not tried to contact me.

Since they didn't have the two sizes of rings I wanted, they said they would refund my money within 7 days maximum. Yes, they used that phrase - '7 days maximum'. Ten business days later, still no refund to my PayPal account, so I sent another email. I was told since I hadn't replied to the last email, they weren't sure if I wanted them to send just the single ring and chose another product or get a full refund.

I called them out on that too and referred them back to my previous email where I typed that I didn't want any product and to send me a full refund. I also pointed out to them that they said I would get the refund in '7 days maximum'. All the correspondence was between Jane Delkute and me. This last correspondence took place on May 26. I still have no refund. Keep in mind they have been playing games with me since April and this is now June. I have no product and I have no $256. Scam and Rip-Off!!!

Company: Silver Best Buy
Country: USA
Site: silverbestbuy.com

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