Hewlett Packard
Laptop LCD Exploded and Repair Refused as Accidental Damage

So HP's shoddy product overheated and the LCD exploded on me, Sorry to spin a long tale but here it is,
I have a probook 4520s worked great for awhile then suddenly it started getting ungodly warm and leaving red marks on my legs, and the touch pad became sluggish, talked to Online tech support and they sent me a new touchpad and palmrest assembly, that didnt do the trick it was still getting warm, Was online with tech support and they said they would send
me a box to ship it to a repair facility, tech support told me I could remove my hard drive since I have sensitive data on it, before removing the hard drive I booted the system on to move files to an external hard drive and as soon as it started bios I heard a pop, the screen was bulging out and then cracked, I informed the tech support guy as to what had just happened and he made notes about it. I shipped it out via fedex the next day, I received a call 3 days later telling me that my system had accidental damage to the LCD and I would have to pay for it, I tried politely to argue my case that it wasnt damage I caused and that it exploded, she insisted that I caused it, and they would not fix it, I spoke to some woman with a I am god complex who apologized and told me that she was the final authority and that she wasnt going to fix my
laptop, she flat out called me a liar and said there was nothing wrong with my system and that I must have broke the screen, She also told me that it might have been cracked from manufacture and is just showing up now, but I was out of luck and that within 30 days HP will fix it for good customer service but after 30 days its apparently HP policy to call
their customers liars and insist that they broke the laptop.

Company: Hewlett Packard
Country: USA
State: California
City: Palo Alto
Address: 3000 Hanover Street
Site: hp.com

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