Pc Tools
A company with a defective product and a corporate ethic of "let the buyer beware"

I installed PC TOOLS SpywareDoctor with Antivirus 2011 on my new HP Notebook (running Windows 7 Home Premium) immediately after purchasing the notebook. As the days went by, I began experiencing unusual problems: programs would suddenly run very slow and sometimes would lock up completely, requiring a hard reset to unlock the computer.

After weeks of tearing out what hair I have left, and spending hours with HP's tech support staff (I thought the problem was hardware related) I decided to remove the PC Tools software and see what happened. Lo and behold, all of my problems disappeared!

I called PC Tools and related my experience and they basically let me know they couldn't have cared less. The many hours I wasted and the work I lost because of their software didn't even elicit an apology. All they would say was "Yes, we've experienced some problems." My request for a refund of my purchase price of their software was denied.

It's really a detriment to the software industry to have a totally uncaring company like PC Tools in the software business. I would strongly recommend that no one do business with PC Tools.

Company: Pc Tools
Country: USA
Site: pctools.com

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