AT&T Uverse
False information on self installation

I requested AT&T u verse online sites using the self-install choice for my house. Becoming an electric company for over forty years, I’ve mounted countless phone systems. After I mounted the gear, the support didn't function. I named AT&T tech-support, plus they established that exactly what I'd accomplished was appropriate. Therefore, they'd deliver a technology out to obtain the difficulty.

The technology examined all of the inner wiring that I'd formerly done and said that it had been not just appropriately completed, however it was appropriate. He explained he had a need to use a distinct port for that u verse. He employed my same cable which was there. It was never stated everywhere within the installation instructions or anywhere about the AT&T site. Easily might have recognized this before he joined my home, it was something which is simply achieved.

I asked the technology if lots of people who choose the self-install choice wind up having an additional cost and also the stress of the technology entering their property. He explained that actually, many people can't self-install, but AT&T undoubtedly doesn’t inform the client in advance.

The outcome was that anything today worked good, but I'm today being charged one more $110 additional for that technology to enter my home and deploy the port.

I'm very confused.

Mike N.

Company: AT&T Uverse
Country: USA
State: Illinois
City: Evanston

  <     >