Facebook
Game Credit Purchases and How to Dispute Fraudulent Charges

Apparently Facebook offers several games through affiliates. One that immediately comes to mind is Zynga. Popular games include Mafia Wars, Farmville and Truths about you, just to name a few. They offer users the ability to purchase various credits, "coins" or "treasures," whatever. Personally, I would never purchase anything (especially at their ridiculously expensive prices) just to continue playing. They are "churning" players, almost like a one-armed bandit, and I have heard accounts of people spending hundreds of dollars. It's just insane! As an avid gamer myself, I buy a game, install it and play. There is no need to keep buying overpriced stuff just for the privilege of playing MY game.

The aggravating thing is that players have very little recourse if they have been hacked or made an otherwise honest mistake. Disputes often end up falling on deaf ears or, worse, they hide behind a very "dodgy" Terms of Service (TOS) agreement. Don't waste your time arguing with these drones.

My advice is that if your purchase was made fraudulently on your credit card account, notify your credit card company and ask to speak with their Security or Fraud department. They all have them. Explain the situation to them (typically the game affiliate tells you too bad, so sad, no refund, or contact Facebook) and tell them that the charges are fraudulent. They take this seriously and will investigate. Be persistent, but understand it could take some time before the credit card company issues a chargeback and credits your account.

Good luck!

Company: Facebook
Country: USA
Site: facebook.com

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