AT&T
Unwelcoming Customer Treatment at Superior, Wisconsin Store

I am so tired of feeling uncomfortable or unwelcome when I stop in this store. I like my iPhone and the coverage is great. Why is it that I can travel 15 minutes to Duluth and feel as though I am a valued customer but at this store I am rarely welcomed with a greeting or made to feel as though I even belong in there? Today I was welcomed when I stopped in to pay my bill (exception to the rule). She asked if I was just in to pay my bill, when I said yes, she replied with "oh". That was the end of the conversation. Not that big of a deal, however her tone insinuated as though I was unwelcome. I shouldn't feel as though the staff is doing me a favor by being in their store. I know what good customer service is and this location is in dire need of stepping it up. Unfortunately, if they don't I will start traveling 15 minutes to Duluth just to pay my bill. This is a huge waste of gas. If it comes to this I will seriously consider switching to Verizon when my contract is up. I stopped in the Superior location approximately 4pm on 6/28/11

Company: AT&T
Country: USA

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