MySiteSpace.com
Ripoff, lack of customer support, ignored requests for cancellation, billed me for unwanted service

On December 25, Christmas Day, I recieved this email:

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Hello,

This is to inform you that your recurring order for MySiteSpace will be billed on 12-29.

Order Number: 37271-R1698671
Card Number:...#
Expiration: 2* 07
Amount: $29.85
Company: MySiteSpace
URL: www.mysitespace.com
Email: sales@mysitespace.com

If you would like to change the card that will be billed, click here:
https://www.2checkout.com/cgi-bin/urec. 2c? Order_number=1698671

If you would like to report a problem or concern, please click here:
https://www.2checkout.com/cgi-bin/my-order/s. Pl? A=37271-R1698671&b=C&c=93CFAAEE2D11B7D0654B44E2E168DC5E

Thank You,
2Checkout.com Inc. & MySiteSpace

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Seeing that I no longer had a need for their serivces, I immediately sent out an request on 2checkout.com to not bill me for these charges.in addition, I followed up with this documented email to MySiteSpace.com:

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This is my second notice that I no longer wish to have your services as a webhost for http://www.buyonlywholesale.com. Please deactivate my account immediately.

I will soon be needing a new site, and when all is set, I will open a new account at that time.

Please respond back so that I know I will not be billed at the end of this month for the service I will no longer need for the time being.

Thank you.

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Seeing that I did my due diligence with giving them in writing my desires to cancel, I enjoyed a magnificent holiday with my family. However, my day turned sour when I recieved this email:

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Hello,

This is to inform you that your recurring order for MySiteSpace was billed 12-29.

Order Number: 37271-R1698671
Card Number:...$
Amount: $29.85
Company: MySiteSpace
URL: www.mysitespace.com
Email: sales@mysitespace.com

Thank You,

Service@2checkout.com
sales@mysitespace.com

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I could not find a number at all to call on the website to request this immediately refunded, so I used whois.net to obtain the information I needed to give them a call. Their answering machine said that there was a lived 24/7 chat service where I could get the help I need, but after searching the site over all I found was a forum, which did not help at all. Apparently the 24/7 only means that I have access to it, and not that service will actually be rendered. So I left a message requesting that this all be undone. And as of yet, I have not heard anything in return.

I feel completely ripped off for a company being so difficult to cancel their service. I was going to need their services again a few months down the line, but they just lost a customer for life.

Company: MySiteSpace.com
Country: USA
State: North Carolina
City: Raleigh
Address: 3200 Wake Forest Road, Suite 202
Phone: 9198440409

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