AT&T Wireless
Unlimited data plan shut off, forced to accept lesser plan

AT&T suddenly without warning shut off my data service. They originally told me the data system was down and later told me that I had exceeded my 5G network allowance. I checked my contract and my AT&T Aircard (data) says nothing about 5G as a matter of fact it is and has been unlimited since I purchased it in 2008. Now AT&T informs me I have to agree to lesser service or get out of their system. To leave their system I get to keep the part of the contract they like and do without the other part. There was no notice as to this change they just shut it off and only in my insistence did the customer service people investigate and discover my contract which they have on file doesn't say anything about 5G limits. TRUST YOUR BUSINESS WITH AT&T is what the advertisement says. Big company doing what it wants. If I did not pay my bill they would sue but, of course that is their right. Why didn't they send me 30 day notice and say we are changing our policy regarding your AT&T Aircard so 1) I would know 2) I would have time to make other arrangements.

Company: AT&T Wireless
Country: USA
State: Washington
City: Sedro Woolley

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