Cricket Wireless
Poor Customer Service and Product Reliability

I started my cricket online sites in September of 09.in the beginning the support was good at my home, much better than dial-up. It's been down to significantly less than dial-up rates if that's feasible. I essentially don't have any web capability using their support.

I've yet to get my email in rebate back yet. They appear to have dropped it and can't deliver another out before first is situated. Evidently this really is getting them some time.

The brand new update discovered for cricket fourteen days before, I saved it onto a brand new notebook also it instantly orange-tested. Go figure, I go towards the technology men at-best purchase. It had been the brand new update from cricket that triggered the program problem. I keep in touch with cricket tech support team that can come to discover is their customer support office. I acquired a man who might hardly speak Language, I requested for an English talking tech-support individual since I have couldn't comprehend but every fifth term. He could not move me or provide me several to some U.S. Based callcenter.

I sent through with him simply to discover that Cricket doesn't have tech-support but customer care individuals studying feasible methods to problems from the screen. He was of no aid, I requested to get a manager, he explained he was the manager, I requested for his manager, he explained his manager was out. I requested after I might call-back to consult with him, he explained he couldn't hand out that info. It extended on such as this from that time, I'd request an easy issue and he'd inform me he couldn't hand out the info. I expected for many kind of payment or credit to my consideration since this problem was made by cricket, he explained that cricket didn't produce problems for individuals computers and would need to finish the telephone phone since their was nothing he might do for me personally. I told him that it had been a darn disgrace to become handled such as this by customer-service/techsupport. He explained he was closing the phone call because of bad language.

Good work Cricket, your truly placing the club high below.

I called back today to solve the problem with my all a bad web rates. Our treatment for the issue was in order for them to redirect their systems back towards my home. Their answer was for me personally to obtain up, walk-around the home with my pc till I came across a much better link or even to set nearer to a screen.

That Is type of difficult whenever you perform from the table.

Thanks again Cricket. You guys rock! Not...

Company: Cricket Wireless
Country: USA
State: Oklahoma
City: Mustang

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