Bandwidth.com
Netword senior enginee

They have made a proposal to install T1 line to provide complete service with the installation. The service man came, and reported to us it was done. We found out they did not finish the construction job, and did not bring the line to our office which is located on 2nd floor of a building.
They just left the connection box on 1st floor access point, and left us, and told us it was completed. On the day of the activation, our engineer found it was not completed even though it was reported it was complete. We complained to the company, and they told us they were not responsible to bring the line to a second floor of a building. What kind of company it is that they don't even bring it to the second floor. They told us they could send their engineer again to complete the work, but the appointment will be one month later. We had to find a telephone vendor to perform the extension of the line to our office because we could not wait.
A while later, we received a bill, and it was a " surprise". They started to charge the monthly service fee from the day of the first construction day that they did not complete. They just recorded as the construction complete, and started to charge.
We complained, but they just kept transferring the line till it was too long to wait. Finally, we gave up because it was just too time consuming.
We are going to change the T1 line provide as soon as this contract is over.
This company has the skill of ripoff, and leave the customer alone.
Watch out.!! Stay away from bandwidth.com

Company: Bandwidth.com
Country: USA
Address: 4001 Weston Parkway
Phone: 8008085150
Site: bandwidth.com

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