Charter Communications
Terrible service, non disclosure of fees, terrible customer service

I ordered high speed internet from Charter Communications for 79.99 a month. They provide terrible service which is always going out and the email quits working. After six months they decided to add 9.99 a month for equipment rental without notifing me.

Calling customer service never gets anything fixed. They do not speak very good English and are hard to understand. They always think deleating cookies and temp files will fix all problems. It does not fix anything. Then they say I might need new parts or equipment. They are only 6 months old. After waiting on hold while they check my account they hang up on me.

When I could not get anywhere with customer service, I ask to speak with the supervisor. She just yelled at me when I ask her why they raised my bill and told me I got free service for 6 months. I don't think 79.99 is free service. When I said this was non-disclosure of fees, she hung up on me.

For 79.99 a month I should get unenterrupted service. They moniter my email account and decide which emails I can view. They also will not let me have a home business and send emails. They block my emails if they are business emails. They do not let me forward emails with pictures, only text.

Company: Charter Communications
Country: USA
State: New York
City: Ny
Address: P.O. Box 78063, Phoenix, Az. 85062-8063
Phone: 8884382427
Site: charter.com

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