WildBlue Communications Inc
Ripped me off!

OMG - I am soooo agrivated at this company-people be fore warned - absolute worts service ever!!! First off, every time it was even cloudy outside - the service stopped. As for an answer to some quetions - i did get out of the contract-my service completely stopped for not 1-not 2,3, 4 but 5 yes 5 days in a row. Of course over the course of 2 entire days of them telling me it must be computer, i hooked up out labtop-guess what still not working, so went though a crap load of bs with them, and guess what, still not working. After yelling and yelling-which i never do, because i understand they are at work, but they were soo rude and not helpful, they agreed to let me out of the contract-and to top it off, they wanted to charge me for the days that my service was not working. Finally after talking to supervisor after supervisor-they agreed to give me the full amount. It should have refunded to me in 15-60 days. Long time right, but okay. So 60days goes by, still no refund. Call back and someone didnt put it though... But of course. Then i have to go through the entire thing about being refunded the full amount. Yet again. So i was told it will take another 15 days... Fine. 20 days go by, and STILL NO REFUND!!! So i call back, guess what??!! Someone didnt process it, then I have to talk to a Ssuperviser yet again about being refunded the whole amount!!! He agrees, lol, yet again and i should have it in 2-3 days. FINALLY I get the refund, and guess what hahaha not the full amount. So I call back and they are now saying all the others were wrong to tell me that I would be refunded the whole amount, so I ask him if he is trying to tell me that I paid for services there were in fact not rendered, and he says yes. The absolute, without a doubt, most scheming people on earth!!! Total waste of money. I also had to pay 150 dollars to have them put it on a pole, away from the house, because it wasnt getting a signal from the roof. It went out all the time folks, and it was soooo slow. Everytime you call them about this, you have to wait on atleast a 30 minute hold, and then everytime you are on the phone with them, they ask if they can put you on a brief 2-3 minute hold... Which ends up taking atleast 10 minutes. Thank god I was able to get out of the contract-how i did this folks-if your service stops working when there is no lightning storm, or if it is not a peak hour-they are in fact in breach of thier contract, so thats how i pulled that one off.

Company: WildBlue Communications Inc
Country: USA
State: Colorado
City: Greenwood village
Address: 5970 greenwood plaza blvd suite 300
Phone: 8669453258
Site: wildblue.com

  <     >