Best Buy
Laptop Screen Line Appeared Within Two Weeks and Fault Blamed on Buyer

I ordered a Toshiba laptop off of the Best Buy website. I have had the laptop for last then two weeks. I was sitting at my desk last night and I turned it off. After work today I turned it on and I have a inch wide white line down the middle of the computer. I was shocked. It was on my desk the whole time and no one has touched it. I went to Best Buy and they claim it is my fault. That it is a pressure break and I broke it. Offers no assistance, tells me I am out of luck. They tell me try calling bestbuy.com. No offers on getting it fixed. I have had this laptop for less than two weeks. Call Best Buy about 5 times. First four times when I was transferred I was hung up on/disconnected. 5th time I called they said I can send it in but if they told me it is my fault I will get the same result when I send it in and have it returned to me unfixed. They also told me call Toshiba to pass the buck. It is unreal, I have had this laptop for less than two weeks and they blame me for selling me a lemon. Very disappointed, they should fix my compute

Company: Best Buy
Country: USA
Site: bestbuy.com

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