Direct Response Technologies
Direct track Directtrack worst customer service for an online vendor I have ever seen

Having worked in online and affiliate marketing for almost 10 years, I have to warn you about direct track, direct response (directtrack.com / directresponse.com). After researching affiliate program software for many months, I found Directtrack a worthy solution, and for many affiliate marketers, the industry standard. I enjoyed using the system and was a partner/subscriber for around a year.

For the industry standard, I felt like I was working with a guy in his moms basement. First off, their email response was very delayed when I happened to get a response at all. At one point, I emailed their help address (because you have to pay extra for phone help) and received a message that all help items had to go thru an online system. That sounded great, but the site didnt actually work for months.in the end, I emailed the rep who sold me on the system, but he didnt reply for a month and then didnt answer my questions about pausing our account (didnt want to cancel at first). Meanwhile they upped their monthly fees and notified partners via email (which I never saw). Unfortunately I was not aware of the price increase for at least 3 months until I happen to see a credit card receipt (I was not using the service at this time). I began this process on around December 7th, and finally talked to the rep via phone on Feb 1, and confirmed cancellation via email.

I was directed to a sales manager who would expedite my cancellation (really, you need to expedite, just cancel the account). I made myself available a number of times for this sales manager who never called at specified times, and would not email back with times to call him. I continued to call and email. After threatening to cancel my credit card, I got a call back on march 25 (after calling and emailing like a crazy person), and provided email evidence of cancellation (the original rep never did anything with my phone cancellation. Weird). I am now sitting here at March 8, and my card was just charged for a February invoice, and I have not heard from the sales manager yet. I have called and emailed. I was left with one option, to cancel our credit card and submit this to usacomplaints.com.

I would stay away.

Company: Direct Response Technologies
Country: USA
Site: directtrack.com

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