Thegreatindoors.com which is part of Sears.com
Bad business practice

Anything you do, avoid thegreatindoors.com!

I'd bought two dining area seats from thegreatindoors.com on 12/16/09. And also the charge card I employed for the purchase confirmed the deal upon that very evening, and undoubtedly the resources have been deducted. The verification mail that I received did not display a shipping time, and so I was uncertain of just how long it could consider for that shipment. I then waited until a few months into Jan. Before I named to ask about my purchase since I'd thought the Holiday weight might have triggered a lot of delays. When I named in those days I had been informed they had taken my cash at that time of my order simply because they were having my order originate from a person shop, however it ended up they did not ask them to in-stock and were on back order. I then waited several more months before I named them again, as well as during all this period I'd never received not just one email to speak something with me concerning my purchase since my preliminary cofirmation mail.in those days I required to talk to their Supervisor who proceeded to inform me they would need to stop my purchase and they would not be obtaining that product in-stock again. Also in those days their site nevertheless confirmed them as in-stock and readily available for cargo, and so I informed her they had a need to eliminate that product from their page. Also I had been underneath the impact that I'd be acknowledged my money-back right then. I then viewed my consideration to determine if it actually was acknowledged till of a week into Feb. Therefore then I named them again and that I was informed they had terminated my purchase however they should have delivered the reimbursement demand out towards the incorrect department. So once more I had been informed they were distributing it for reimbursement and they were delivering me a $30.00 gift-card for my difficulty. She also believed to provide it 5-7 business days for this showing up. Obviously it still hadnot proven up and so I named again a week ago on 2/19/10. This time around I had been informed they noticed where it'd been posted and in addition she noticed where they'd place in for that gift-card aswell. She stated that they'dnot explained that it requires about 3 times before they approach after that it it requires 5-7 times for this to exhibit up. Also I used to be informed that she also resubmitted it just in case the prior demand hadnot eliminated through. It has become 02/24/10 and that I still haven't received one mail, any product, something special card and undoubtedly my cash!!! Oh yes, furthermore them continues to be on the website and today it's for sale. I currently intend to keep remarks such as this one all around the web, record them towards the greater business agency, and that Iam likely to jeopardize them with legal councel.

Company: Thegreatindoors.com which is part of Sears.com
Country: USA

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