MSN
Billed for two months already paid, mother's access blocked

I bought a Dell for my mother that came with six months of MSN free. After that, they billed her credit card for the next two months (okay so far). Then I asked them to bill my credit card, which they have been doing regularly, but they charged me for the two months that they put on her account, and they blocked access, saying that her card charges were denied. That is untrue! Since February, my 81-year-old mother, who just discovered computers and the Net, has not been able to play bridge online.

I have overpaid and still have no service.

Company: MSN
Country: USA

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