Aol
Internet Provider ripoff, @ $23.90 2 X's a month! AOL Internet

I used a free 45 day disk from aol, in jan '03. I was looking for a isp that was cheaper since I am on fixed income.

I bounced around w/free including AOL for a few months. I could not afford AOL and called to cancel my membership;I was told at that time it was a free trial I didn't have to cancel;I told her I wanted to make sure it was canceled. She said fine it would be taken care of.

Today I was doing something on puter and went into my bank account/it only went back to july 14'03... But aol has been taking $23.90 from my acc. Since Jan'03 and an additional $23.90 they started taking out in april.

The people i spoke to natasha and doug told me they could SEE the accounts had never been used. I was given cancellation confirmation numbers.

I then called the cancellation department 3 times;first time i was cut off (this is after 1 hr. 45 min trying to get there) then I got to hold for 20 min. And the man that answered said they were revamping system I'd have to call back;i asked to wait until system was up, since it was so hard to get thru and he said no.

I told him what I'd been thru and wanted to speak to someone who could help me. He said call a lawyer and hung up.

I then called again and got a womman after 22 min. Wait she said thats tough if you don't have a confirmation letter or number thats too bad for me, they will not refund any $.

I have been overdrawn regularly for a few months now, fixed income you know where every penny goes.

I am disabled and cannot get around as most, so was unaware about AOL doing what they did until today.

I was shocked they can get away with this. I can't spare the moneyand they owe me$23.9x8 plus $23.90x5.

I am desperate to stop them. I canceled my visa card to stop them from using it.

I will never never never use my card on computer again, and AOL needs to be sued in a class action law-suit. I am getting papers from ATT GEN for wa. And filing charges;as well as BBB.

I am still over drwn and paid 9x$20.00 for cks the bank paid, and $375.00 in charges for nsf's on my account... I am just sick.

Social Security is not very much for disability and I need it to pay my R.E. Taxes in Oct. I don't know what to do.

Don't use aol or you will get ripped off and they will steal your money. Never give anyone your cc # or they will take advantage of you. Aol has a way of doing that.

Company: Aol
Country: USA

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